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Dear Member,
Thank you for being an EmblemHealth member.
To better serve you, we have upgraded our technology. This upgrade will be complete by the end of this year.
Because of this upgrade:

• • Your member ID number will be changing. You will receive a new ID card soon with your new number. Please use this card moving forward when you visit your doctor. Be sure to update your member ID number where necessary.
• • The address where you pay your bill will be changing. You can pay your premium, the amount you pay for health insurance per month, by sending a check with a copy of your bill to this new address at EmblemHealth, PO Box 21613, New York, NY 10087-1613.
• • If you are enrolled in auto-pay for recurring payments, you will need to re-enroll beginning Dec. 15, 2019. If you do not re-enroll, your payments will not be made. Please follow the steps on the back of this letter to reinitiate the auto-pay option.

If you use any other method for paying your premium, such as using your banking’s bill paying options, be sure to update your member ID and payment address there too.
If you have questions, please call 800-624-2414 (TTY: 711). Our hours are 8 a.m. to 6 p.m., Monday to Friday. A Customer Service representative will be happy to help.

We are committed to supporting you.
Please follow these steps to reinitiate the auto-pay option:

1. 1. Sign in to emblemhealth.com.
2. 2. Select the “Pay your Bill” option under “Tools that Help You.” Select “Set Up Auto-Pay” and click “OK.” This will redirect you to Chase Bank’s website.
3. 3. In the “Recurring Payments” section, select the reference number for each recurring payment and click “Stop Payment.” Make sure the status has changed to “Stop” under the recurring payment list.
4. 4. After all payments have been stopped, click “Create Payment” under the “Recurring Payments” section.
   • • To use an existing account, select “Saved Account” under “Payment Method” and click “Continue.”
   • • To create a new account, select “New Account,” enter your payment information, and click “Continue.”
5. 5. Check the “I Accept” box and click “Confirm” to accept the Terms and Conditions agreement. To confirm your reenrollment is complete, select “Continue to Main Menu” and click “Recurring Payments.” Under the “Recurring Payment” list, make sure the status is now changed to “ACTV.”