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If you recently got a new member ID card for your plan effective Jan. 1, 2021, please sign in using your new card starting Jan. 1.

We’re improving your account security

The security of your information and data is very important to us. We are implementing a new password policy that will enhance security for our members.

What to expect

  • Here is what you need to know when we introduce our new password policy:
    • You will be asked to reset and create a new password when you log in to your account.
    • Your new password must meet our new, enhanced security policy standards:
      1. Must have a minimum of 8 or more characters.
      2. Must have a mixture of following characters:
        1. At least one numeric character (Example: 1 2 3)
        2. At least one uppercase letter (Example: A B C)
        3. At least one lowercase letter (Example: a b c)
        4. At least one of these special characters and no other (! @ # $ % ^ & * ( ) _ + - = { } [ ] \ | ; : ' , . ? / ` ~ > < ")
      3. Must not contain user’s first name, last name, or login username
      4. Must not be one of the last 24 passwords used
    • Accounts will be locked in the future after 5 unsuccessful attempts to log in.
    • Passwords expire after 60 days. You will need to reset the password at that time.
  • If you have questions, please contact Customer Service by calling the number on the back of your ID card and a representative will be happy to assist you.