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We’re improving your account security

The security of your information and data is very important to us. We are implementing a new password policy that will enhance security for our members.

What to expect

  • Here is what you need to know when we introduce our new password policy:
    • You will be asked to reset and create a new password when you log in to your account.
    • Your new password must meet our new, enhanced security policy standards:
      1. Must have a minimum of 8 or more characters.
      2. Must have a mixture of following characters:
        1. At least one numeric character (Example: 1 2 3)
        2. At least one uppercase letter (Example: A B C)
        3. At least one lowercase letter (Example: a b c)
        4. At least one of these special characters and no other (! @ # $ % ^ & * ( ) _ + - = { } [ ] \ | ; : ' , . ? / ` ~ > < ")
      3. Must not contain user’s first name, last name, or login username
      4. Must not be one of the last 24 passwords used
    • Accounts will be locked in the future after 5 unsuccessful attempts to log in.
    • Passwords expire after 60 days. You will need to reset the password at that time.
  • If you have questions, please contact Customer Service by calling the number on the back of your ID card and a representative will be happy to assist you.